Since 11 September 2026, actively exploited vulnerabilities must be reported within 24 hours.Find your CRA gaps
Real-life story 7Log4Shell, 23:40 on call, December 20213 min read

23:40, on call, and a flaw rated ten out of ten.

How one line of text in a log file put servers everywhere at risk, and why the service behind your product counts as part of it.

The facts

What happened

A flaw in Log4j 2, a widely used Java logging library, was disclosed as CVE-2021-44228 with the maximum CVSS score of 10. Attackers could run code on a server just by getting a crafted text string written to its log.

What it caused

Organisations worldwide spent weeks finding every system that used Log4j 2 and patching it, while attackers scanned the internet for servers that had not yet been fixed.

What the CRA now asks

Remote data processing that is part of the product's function is covered by the CRA. An actively exploited vulnerability triggers Article 14: an early warning within 24 hours, a notification within 72 hours, a final report within 14 days of a fix, and users informed.

Source: Apache Logging Services, security advisories, CVE-2021-44228

The story

Kasper was on call the night it started, which meant his phone lay on the kitchen table next to the advent calendar his daughter had made him promise not to open early. It buzzed at 23:40. Then again. Then it did not stop. A weakness had been found in a tiny piece of free software that keeps a kind of diary of everything a computer does, and it was used almost everywhere. It got the highest danger score there is: ten out of ten.

The way it worked was almost insulting. A criminal did not need to break in. They only had to get one specially written sentence into that diary, typed in as a username or a search, and the computer would obey it. Kasper knew the diary software was somewhere in his company's systems. He just did not know where, or how many times, and every minute he spent searching, criminals were combing the internet for the computers he had not reached yet. Around two in the morning a thought arrived and would not leave: the system he was trying to save was the one that switched the heating on and off in thousands of homes, in December.

Under the Cyber Resilience Act, the online service behind a gadget counts as part of the product. Its building blocks must be kept up to date all the time, not twice a year. An actively exploited weakness must be reported to the authorities within 24 hours, and customers told what to do. Kasper still gets the call. He just gets to go back to bed.

The people and scenes are illustrative. The incident and its facts are real.

The system that would have caught it

4. Report within 24h

A security email address, a person on call, and a ready-made report, so you can warn the authorities within 24 hours when a flaw is being actively exploited.

How the system works

Could you do this today?

If a test alarm goes off next Friday at 17:00, is the report ready in time?

If it applies, how ready are we?

Six yes-or-no questions, two minutes. Your no's come back in the order to fix them.

Not sure the CRA applies to your product? Check that first
Find your CRA gaps (6 questions, 2 min)

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